Why Hewlett-Packard is Trouncing the Market This Year
Hewlett-Packard's rally is not so shocking. The correlation is not coincidental. In April, Microsoft officially ended technical support for Windows XP after nearly 13 years. At first, that might not seem significant, but a shocking number of PCs continue ...
The best, worst of customer support
Vocalab's 2011 surveys found that Apple continues to lead Dell and Hewlett-Packard in customer-service quality for phone-based technical support. But customers are ... and we saw their numbers go way up." Sprint made impressive service gains during 2010 ...
Can Meg Whitman Reverse Hewlett-Packard's Free Fall?
On Jan. 16, Hewlett-Packard (HPQ) plans to hold a ribbon-cutting to show off ... dancing in her chair while explaining the country music-themed ringtone on her phone. For the most part, though, she’s direct about her past and HP’s future.
Tech Support: Life on the Other End of the Line
Tech support reps say their job description includes occasional death threats, tedium, possible hemorrhoids, low pay, and sporadic moments of job satisfaction. The faceless army of computer telephone ... fielding calls for Hewlett-Packard at Business ...
Hewlett-Packard open for business
Less than a year after breaking ground, Hewlett-Packard is open for business in the City of Vision. Company officials joined Rio Rancho Mayor Tom Swisstack ... as HP’s newest customer service and technical support center. “What I like about the ...