HOW TO: Use Twitter for Customer Service
This is not how customer service has to be. With the connectivity made possible by social media, companies have found a new way to engage their customers, solve their problems, and build goodwill for their brands: Twitter. Understanding how Twitter can ...
How to Improve Your Company's Customer Service
In a tough economy, improving your customer service can be the key to survival ... And don't forget to list a telephone number. Sending customers down an endless rabbit hole of dropdown menus and FAQ listings should never take the place of a prominently ...
How to get what you want from customer service
DENVER – A recorded phone call to a Comcast customer service representative ... confirmation number from when you called the cable company before on your order? Do you have your account number?" While you should know exactly what you want, Schmitz ...
How to get a customer rep on the phone for iTunes.
A little more than a year ago, my sister Patsy urged me to find a telephone number for iTunes customer service. She turned to me because two years earlier I'd been able to locate for her, after a little sleuthing, a customer-service telephone number for ...
6 Tricks for Faster Customer Service
Today’s calls to customer service remind me of the way I approached ... on their website or using their mobile app, enter your phone number, and FastCustomer will take care of the rest. Their service even lets you know what the current wait time is.