What is the Relationship Between Customer Service Quality and Market Share?
Companies that are small and lack the appropriate amount of resources to deal with the number of customer queries they ... that it is simply not possible for you to operate a 24 hour customer support service or that it may take you a working day to reply ...
WhatsApp: best for customer service?
But not for long, because WhatsApp – the mobile messaging app bought by Facebook for $19bn – could be the primary customer service ... for your phone number. If you look at youth trends around social media and messaging platforms, 18- to 24-year ...
24/7 Service, but Who's Counting?
It began when I received a bill from AT&T Broadband, which provides my cable television service. The bill said the company provided "24-hour customer service and repair." Because of a billing discrepancy, I called the phone number provided, and heard an ...
Only 44% Of Customer Questions On Twitter Are Answered Within 24 Hours [STUDY]
Got a question about that phone ... the customer service questions sent to the top 25 online retailers on Twitter, only 44 percent were answered within 24 hours, and only two companies are guaranteed to actually get back to you. Despite the vast number ...
What the CTA is doing to demand better Ventra customer service
She said she had been working Ventra customer service since the beginning of the project a few months ago. I told her I wish I had gotten her on the phone the first time!