Comcast Makes Me Give Up Phone Number I Had For 24 Years
Doris switched from Verizon to Comcast ... service” message. Imagine my surprise and horror when I called xFinity and was told by H (customer service) that xFinity does not service my home telephone number! The phone number I’ve had for the past 24 ...
24/7 Service, but Who's Counting?
It began when I received a bill from AT&T Broadband, which provides my cable television service. The bill said the company provided "24-hour customer service and repair." Because of a billing discrepancy, I called the phone number provided, and heard an ...
The 10 Do(s) and Don’t(s) of Outstanding Customer Service.
Is it just me, or is customer service really bad all over the place? It’s bad in retail shops, on the phone, through the mail, on the Web,… But you don’t have to be part of ... will ship that out to you within 24 hours," then DO IT.
Why Customer Service Is The New Marketing
and classifies customer service as a marketing investment, rather than an expense that must constantly be slashed and analyzed. Zappos has no metrics that reps have to hit around calls per hour, average time per call, or other silly nonsense that leads ...
Deliver on Your Customer Service Brand Promises
In this day and age of the empowered social customer, when businesses fail to deliver on their service promise, they run the risk ... minute hold time may be acceptable for the phone but not for chat. A 24-hour response time might be OK for email but ...