Why Carriers Don't Care About Customer Service
The numbers suggest that having the best customer service is not necessarily indicative of subscriber gains and losses. Providing good help certainly counts for something, but in the wireless industry, customers weigh other priorities before they consider ...
Soon, keep your cell number, leave your carrier
And when her 14-year-old daughter got hooked on text-messaging, Cingular added the service to McCarthy's ... estate agents who have used the same cell number on their business cards for years. If you're a wireless customer who hates your carrier, your ...
Examining Customer Loyalty in Mobile
“Loyalty is influenced by a number of factors,” says Mike Cholack, vice president of customer ... customer service representatives up to speed on every new product that is being launched,” says Clay Owen, spokesman for Cingular Wireless.
Wireless worries about customer churn
NEW YORK (CNN/Money) - When the Federal Communications Commission announced last week that it was pushing up the deadline for wireless ... Less obvious is Cingular's real worry -- that number portability will likely lead to more customer churn (the ...
Cingular, AT&T Wireless ring up most complaints
It was reported widely last year that AT&T Wireless customers had an especially difficult time moving numbers. "That is what happened then. Here we are now," Cingular spokeswoman Anne Marshall said. "We're taking action to improve customer service."