Customer service is a two-way street: Remain calm to get what you want
I haven't switched cell phone providers in years. I have a large plan, with phones for my husband, kids and a few people who work for me. More than a few times, a customer service rep has bailed me out when we've gotten close to our allotted number of ...
Cingular Distills Customer Value Into Thermometer Form
A customer service ... how does a lowly Cingular rep determine how profitable you are as a customer? Luckily, there’s a handy box on the operator’s screen showing a computerized calculation. If you threaten to leave Cingular for a wireless provider ...
Examining Customer Loyalty in Mobile
“Loyalty is influenced by a number of factors,” says Mike Cholack, vice president of customer ... customer service representatives up to speed on every new product that is being launched,” says Clay Owen, spokesman for Cingular Wireless.
More AT&T Wireless Customers Boned by Cingular
(If we were feeling particularly antagonistic, we would note how the troubles were making it difficult for third-parties to add value to Cingular’s service ... had been with AT&T Wireless for over 6 years and been a VERY loyal customer (I was on ...
Why Carriers Don't Care About Customer Service
The numbers suggest that having the best customer service is not necessarily indicative of subscriber gains and losses. Providing good help certainly counts for something, but in the wireless industry, customers weigh other priorities before they consider ...