Amazon's Customer Service Number
you can click on a "Contact Customer Service" button for "immediate assistance." This turns out to be another menu with more subheadings ("order and refund questions," "account assistance," "using features & services") that link to various FAQs (that's Web ...
How To Get What You Want From Customer Service
My mother taught me a customer-service ... you should always keep going past all the robots, record everything in writing once you get to a human (time/date/employee name and number/duration of contact), and eventually get to the highest manager you can.
How ‘Gamification’ Can Make Your Customer Service Worse
“Each time one of us gets a kudos, we give ... You can, of course, incentivize things like how quickly they get a customer off the phone.” Couldn’t gamification be used to re-enforce positive intrinsic rewards by providing feedback that allows ...
When customer service becomes self-service
Self-service shouldn’t mean no service. Try canceling an online order immediately after pressing “submit.” Chances are you can ... phone menus. Check out websites such as DialAHuman.com and GetHuman.com, which list hard-to-find customer-service ...
How Can We Benefit From Measuring Customer Dissatisfaction?
And if I am really unhappy and leave, you now have to pay twice as much to get another customer just like me. The costs for customer churn can ... How do you contact us? What has been your experience when you do contact us? 3. Create a Dissatisfaction ...